I’ve been writing blog entries for almost a year now and I’ve enjoyed it. I’ve tried to take an opportunity to share some thoughts about running a business and our committment to customer service. I have also tried to show that we try to be a learning organization and whenever I go somewhere or experience something it provides a chance to grow as a person or as a company.
My daughter, Michelle, was writing a paper for a class at Clemson a few months back about leadership and we talked about being a “learning leader”. We felt that great leaders are always learning and growing. I was thinking about that some more and I remembered a conversation that I had with my father a while back about some of his experiences in his 40 some years in retail banking. WOW, a lot of lessons learned and knowledge gained. So, I asked him if he would be willing to share some of what he has learned over his career in this blog. He reluctantly agreed.
What a wealth of knowledge and wisdom from 40 years of people management and customer interaction. I am looking forward to consuming his wisdom over the next few months.
We’ll start with a little bit of his experiences with McDonald Containers. This from my dad, Warren Faber (sometime West Coast sales rep):
Each year, the first week of November, my wife and I travel from Michigan to Arizona and stay four months in Green Valley, Arizona and two months with our oldest daughter in San Diego, California. Over the last couple of years, we made several business calls for our son, who owns McDonald Containers. The purpose of those calls was to get feed back from the customers as to service and product satisfaction. We hoped that it also showed the human side of the business and not just the every day activity it takes to operate a business. Jim has a masters degree in advertising and a CPA degree in accounting and he has a strong interest in people. This is an excellent combination to run a successful business. In 2011, we left home on November 6th and made business calls during that week. The lst call was in Iowa, then Missouri, next Kansas, then Oklahoma, then Arkansas, and the last call was in El Paso, Texas. The response was the same each call. The product was superior and the service was excellent. It is possible that not every customer is completely happy with service and product, but I know that Jim has addressed every problem and learned from the feed back. He wants feedback both good and not good so that both the company and customer will have a good business relationship.
Thanks, dad. I’m looking forward to hearing more from him over the next few months. As always, we love to hear from you. Visit us at www.mcdonaldcontainers.com.