We are passionate about futbol. We try to follow the US Men’s National Team as much as we can. Fulham is our team in the English Premier League (Go Dempsey! ). We closed the shop to watch the US games during the 2010 World Cup in South Africa. Hey, we even watched the US Women’s Team’s heartbreak last summer. Passion is a good thing, right?!
I was thinking about what passion is. I think it is about an emotional involvement in something. I’m not that passionate about Pro Basketball, I just don’t have an emotional involvement. Is passion good or bad? It depends on what that emotion causes you to do. There certainly are numerous examples of people that have done things under the guise of passion for their team/college/etc. that should not have happen.
So, why write about passion? What does passion have to do about running a business? I have run into numerous examples in the last couple of months of companies that certainly were not passionate enough. Based on their behavior, there was no emotional committment or involvement on the part of the employees. They may have been passionate about getting a paycheck or keeping their job or getting to Friday at 5 o’clock, but they sure were not passionate about me as a customer or potential customer.
I’m here to say that we need more PASSION in the workplace. We need more people that care, that are emotionally committed, that are actually engaged in what they do. As I consider some of the best customer experiences that I have had, I would have to say that a vast majority of them were with companies or employees that were very passionate about what they were doing.
As I consider McDonald Containers, are we passionate? About soccer maybe, but more importantly, are we passionate about serving customers? I think we are. We try to remember that every time the phone rings, it may be someone that is trusting us and giving us a chance to serve their needs when it comes to shipping and cremation trays.
Hey, we are passionate about what we do, let us know what you think! Tell us how we’re doing.
Could we use a little more customer passion? We always value any feedback that we get. Drop us a
note here on the blog or feel free to use the comment page on the website at
By the way, “OLAY ~ OLAY OLAY OLAY ~ USA USA (repeat until you run pass out) GO USA”.